Privacy Policy

Last Updated: 07-May-2025

Xenorahome (“we,” “us,” or “our”) operates xenorahome.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws .

1. Accountability
We are responsible for personal information under our control. Our designated Privacy Officer oversees compliance with this policy.

Privacy Officer Contact:
Xenorahome
11 Paula Blvd, Etobicoke, ON M8W 4B5, Canada
Email: support@xenorahome.com
Tel: +1 647-967-1030

2. What Information We Collect
We collect information you provide directly, including:

Identity Data: Name, billing and shipping address, email address, telephone number
Transaction Data: Order details, payment method information (processed by third-party payment processors), purchase history
Technical Data: IP address, browser type, device identifiers, cookie data
Communications: Emails, chat records, and customer service inquiries
3. How We Collect Information
We collect personal information through:

Direct interactions when you place an order, create an account, or contact support
Automatic technologies such as cookies, web beacons, and similar tracking tools when you browse our website
Third-party analytics and advertising partners
4. Purposes for Collection
We collect personal information for the following purposes:

Processing and fulfilling your orders
Communicating about your order status, delivery, and customer service
Processing payments and preventing fraud
Improving our website, products, and services
Sending marketing communications (with your consent)
Complying with legal obligations
5. Consent
By providing personal information, you consent to its collection, use, and disclosure for the purposes identified above. You may withdraw consent at any time, subject to legal and contractual restrictions, by contacting our Privacy Officer.

6. Disclosure to Third Parties
We may share personal information with:

Service Providers: Shipping carriers, payment processors, IT service providers
Marketing Partners: Analytics and advertising platforms (with consent)
Legal Authorities: When required by law or to protect our rights
Some service providers may store data outside Canada, including in the United States. Where information is transferred internationally, we ensure appropriate safeguards are in place .

7. Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax and accounting requirements). When no longer needed, information is securely destroyed or anonymized .

8. Security Safeguards
We implement physical, technical, and organizational safeguards to protect personal information, including encryption, access controls, secure servers, and employee training .

9. Access and Correction
You have the right to request access to your personal information and to request corrections if inaccurate. Submit requests to our Privacy Officer. We will respond within 30 days.

10. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, analyze traffic, and deliver targeted advertising. You may disable cookies in your browser settings, though this may affect website functionality.

11. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

12. Challenging Compliance
If you have concerns about our privacy practices, contact our Privacy Officer. If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada:
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date