Return Policy

Last Updated: 07-May-2025

1. Return Eligibility
   You may return most unused items within 30 days of delivery for a refund or exchange, subject to the conditions below.

Items eligible for return must:

Be in original, unused condition
Include all original packaging, tags, and accessories
Be accompanied by proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned:

Items marked “Final Sale”
Used, damaged, or altered products
Personal care or hygiene products (if applicable)
Custom or personalized orders
3. Return Process
To initiate a return:

Contact us at support@xenorahome.com with your order number and reason for return.
We will provide return instructions and, if applicable, a return authorization.
Ship the item to the address provided. Return shipping costs are your responsibility unless the return is due to our error (e.g., wrong item sent, defective product).
4. Inspection and Approval
All returns are subject to inspection. We reserve the right to refuse returns that do not meet our policy conditions. Refunds or exchanges will be processed after inspection.

5. Damaged or Defective Items
   If you receive a damaged or defective item, contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no additional cost to you.
6. Consumer Rights
   This Return Policy does not limit any statutory rights you may have under Ontario’s Consumer Protection Act, 2002 or other applicable Canadian consumer protection laws